Payments and pricing

1

Accepted payment methods

Cards, BLIK, Przelewy24 - all accepted payment methods on Booquela.

2

How payment works for a booking

Step by step: the payment process from checkout to confirmation.

1

How studio pricing works

Hourly rates, packages, tiered pricing - how studios set their prices on Booquela.

2

Booquela service fee

What the service fee covers, how much it is, and when you see it.

1

When you are entitled to a refund

Cancellation policies, refunds when the studio cancels, and problem situations.

2

Refund process step by step

How refunds work - automatically on cancellation and in dispute situations.

3

How long does a refund take

How long refunds take by payment method and what affects processing time.

4

Equipment deposit refund

How refundable equipment deposits work - when they are returned and how to protect yourself.

5

How the damage dispute process works

What to do when a studio reports damage - your rights and appeal path.

1

Payment confirmation

Where to find payment confirmation - email, panel, and Stripe confirmation.

2

Booking invoice

Who issues the visit invoice, how to get one, and how it differs from a payment confirmation.