Refunds and compensation

Refund policies, timelines, and claims process

1

When you are entitled to a refund

Cancellation policies, refunds when the studio cancels, and problem situations.

2

Refund process step by step

How refunds work - automatically on cancellation and in dispute situations.

3

How long does a refund take

How long refunds take by payment method and what affects processing time.

4

Equipment deposit refund

How refundable equipment deposits work - when they are returned and how to protect yourself.

5

How the damage dispute process works

What to do when a studio reports damage - your rights and appeal path.

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