Automatic message sending - triggers

Instead of manually sending every message, you can set templates to send themselves at the right moment - for example, a confirmation after booking or a reminder the day before the booking.

How it works

You assign a trigger to a template - an event that should activate the sending. When that event occurs (e.g., a client confirms a booking), Booquela automatically sends the message to the client.

How to set a trigger

1. Go to Owner Panel > Message Templates.
2. Open an existing template or create a new one.
3. In the Trigger section, select an event from the list.
4. Save the template.

Available triggers

• Booking confirmed - message sent right after confirmation (ideal for a thank you + directions)
• Booking cancelled - message after cancellation (e.g., "sorry to hear that, hope to see you again")
• 24h before session reminder - the most effective trigger for reducing no-shows
• 2h before session reminder - additional reminder shortly before
• Visit completed - after the booked hours end (e.g., a thank you message)
• Review request - sent with a delay after your visit

One template per trigger, but...

You can assign different templates to the same event. For example, when a booking is confirmed, you can send both an email with directions and a short SMS confirmation. The system will send both.

Disabling a trigger

If you want to temporarily pause automatic sending (e.g., during renovations):

1. Open the template.
2. Change the trigger to None (manual sending).
3. Save.

The template stays - you can still send it manually and re-enable the trigger later.

What if...

• The client gets a double message? No - the system ensures the same template does not send twice for the same booking.
• I want to change the template content? Changes only affect future sends. Messages already sent will not be changed.