A client leaves at 1:00 PM, and the next one arrives at 1:00 PM - walking into the mess from the previous session. Sound familiar? Buffers solve this problem.
How buffers work
A buffer is an automatic break that the system adds after (or before) each visit. Clients cannot book hours occupied by a buffer - they don't even see them as available.
Example: You have a 30-minute post-session buffer set up. A client books the room from 10:00 AM to 1:00 PM.
- The hours 1:00 PM-1:30 PM are automatically blocked.
- The next client can book from 1:30 PM at the earliest.
- In the calendar, you see an orange block between sessions.
Why set up buffers
- Cleaning time - tidying the room, resetting backdrops, packing up equipment
- Client comfort - nobody wants to walk into a room someone just left
- Less stress for your team - your people get realistic preparation time instead of rushing
- Avoid overlaps - you eliminate the risk of sessions running into each other
Pre-session vs. post-session buffer
You can set a post-session buffer (most common - cleaning time) and a pre-session buffer (time to prepare the room for a specific client). If you need both, set both - the system will combine them.
Does the buffer change the price for the client?
No. The client only pays for the booked hours. The buffer is your internal organizational tool and isn't visible in pricing or on the booking confirmation.
What happens to a buffer when a booking is cancelled?
The buffer disappears along with the booking. If a client cancels a visit from 10:00 AM to 1:00 PM, the buffer after 1:00 PM is also removed, and the entire slot returns to the available hours pool. You don't need to do this manually - the system handles it.
If you're unsure what time to set, start with 15 minutes and observe. If your team can't keep up - increase the buffer.
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