Room looks different than in the listing

You arrived at the studio and the room does not look like the photos in the listing? You have the right to expect that what you see in the offer matches reality. Here is how to respond.

Common discrepancies

The most frequent situations where a room differs from the listing:

• Missing equipment listed in the offer (e.g., softbox, backdrop, ring light)
• Smaller area than stated in the description
• Different wall or backdrop colors than in the photos
• Non-functioning amenities (air conditioning, Wi-Fi, sound system)
• Visible damage or a dirty room

What to do on site

Kate arrived for her session and noticed that two softbox lights listed in the offer were missing. Here is how she responded - and how you should too:

1. Document the differences - take photos of the room and compare with the listing. Documentation is essential if you want to report the issue later
2. Talk to the studio - report the problem directly to the staff. It may be an oversight that can be quickly fixed (equipment is in storage, a lamp needs a bulb replacement)
3. Make your decision - if the issue is serious and prevents you from working, you have the right to cancel the visit

If you want to cancel the visit

• Inform the studio on site about the reason for cancellation
• Send a message through the Booquela messaging system - this creates official documentation
• Contact the Booquela support team regarding a refund

Booquela reviews such cases individually. If the discrepancy is documented, you may receive a partial or full refund.

Reporting after your visit

Even if you decide to go ahead with the visit despite the discrepancies, you can report the issue afterward:

1. Describe what differed from the listing
2. Attach photos of the room and screenshots from the listing
3. The Booquela team will verify the report and take action