When a client sends you a message, Booquela will notify you - so you can respond quickly even when you do not have the panel open.
How notifications work
Every new message from a client generates a notification to your studio's email address. In the email you will find:
- The name of the client who wrote
- A preview of the message
- A link that takes you directly to the conversation
In the panel
In the top menu of the owner panel you will see an envelope icon with the number of unread conversations. Click it to go to the messages list.
Team notifications
If you have a team, email notifications about messages are sent to all members with messaging permission. When someone from the team replies to the client, the conversation is marked as read for the whole team.
This way, there is no situation where the client gets two replies from different people.
Managing notifications
You can customize how you want to be notified. Go to Owner Panel > Communication Settings and set:
- Immediate notifications - email right after each message (recommended for studios with fast response times)
- Daily digest - one email per day with a summary of new messages (less distracting, but slower reaction time)
Most studios start with immediate notifications and switch to daily digest when the message volume grows.
What if...
- I get too many notifications? Switch to daily digest instead of immediate notifications.
- I am not getting notifications? Check the spam folder in your inbox. Also make sure email notifications are enabled in communication settings.
- I want only one team member to get notifications? Modify team permissions - disable the messaging permission for people who should not receive notifications.
If you run the studio solo, enable immediate notifications. Clients often ask right before booking - a quick reply can determine whether they book with you or with a competitor.
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