Sometimes words are not enough - you need to send the client a photo of the room, a directions map, or a PDF with studio rules. You can do this directly in the conversation.
How to send an attachment
- Open the conversation with the client in Owner Panel > Messages.
- Click the paperclip icon next to the text field.
- Select a file from your computer.
- Wait for the file to upload (you will see a preview).
- Optionally add text to the message.
- Click Send.
What you can send
- Images - JPG, PNG, GIF, WebP
- Documents - PDF
- Maximum size - 10 MB per file
When attachments really help
Piotr runs a studio in an old building with no obvious signage. Clients regularly asked how to find it. Piotr prepared a photo of the entrance with the staircase marked and sends it to every client the day before the booking. Since then, nobody gets lost.
Practical uses:
- Photo of the studio entrance - especially useful when the studio is in a courtyard or on an upper floor
- Parking instructions - a photo with a description of where to park
- Studio rules - a PDF with rules for using the room and equipment
- Equipment photos - a client asks about a specific light? Send them a photo
- Defect documentation - if a client reports a problem, ask for a photo
What if...
- File is too large? Reduce the image resolution or compress the PDF. The limit is 10 MB.
- I want to send a video? Currently only images and PDFs are supported. You can share a video link instead.
- Can I delete a sent attachment? No, attachments cannot be deleted after sending. Both parties (you and the client) have access to them.
Prepare a set of standard files - directions map, entrance photo, studio rules - and send them with a message template the day before each visit.
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