Staying safe when messaging studios

Booquela's messaging system protects both your data and your interests. Here's why you should use it and what to watch out for.

Why message through Booquela, not privately?

Communicating through the platform gives you three things that private contact doesn't:

• Documentation - all messages are saved. If a dispute arises (e.g., a studio promised extra equipment but didn't deliver), you have proof
• Data protection - your private email and phone number aren't shared with the studio. You communicate through the platform
• Moderation - if you report a violation, the Booquela team can review the conversation and take action

What to watch out for

Off-platform payments

The most important rule: never pay outside of Booquela. If a studio asks for a bank transfer, upfront cash payment, or Revolut - that's a warning sign. All payments should go through the platform, because only then can Booquela protect you if something goes wrong.

Suspicious links

Don't click links leading to external payment pages. Payment for a booking always happens through Stripe's form on Booquela.

Personal information

Don't share in messages:

• ID card numbers
• Social security numbers
• Bank account numbers
• Payment card details

None of this information is needed for booking or communicating with a studio.

Off-platform bookings

If a studio suggests booking "on the side" (outside the platform), you lose Booquela's protection - no refund guarantees, no documentation, no support in disputes.

What to do if there's a problem

If a studio behaves inappropriately:

1. Don't engage in conflict - stay calm
2. Keep the messages - everything is saved on the platform, but you can also take screenshots
3. Contact Booquela support - the team will review the conversation and take appropriate steps