How to mark a client as no-show

The client had a visit at 10:00 AM, it's 10:20 AM, and they're still not here. What now? Don't mark it right away - try to make contact first.

Before marking a no-show

1. Call or message - the client might be stuck in traffic or got the time wrong. Send a message through Booquela or call the number from the booking.
2. Wait 15-30 minutes from the scheduled session start. This gives the client reasonable time to arrive.
3. If there's no contact and the client hasn't appeared - mark the no-show.

How to mark a no-show

1. Go to Owner Panel -> Bookings.
2. Find the client's booking.
3. Click Details, then Mark as No-Show.
4. Confirm.

What happens after marking

• Status changes to No-Show.
• The studio keeps the full booking amount - the client does not receive a refund.
• The client gets a notification about the status change.
• The information is recorded in the booking history.

Can I undo a no-show marking?

No. Once a no-show is marked, this decision cannot be reversed. That's why it's important to attempt contact with the client first.

Until when can I mark a no-show?

A no-show can be marked from the moment the visit was supposed to start until the system automatically completes the booking (after the booked hours pass). After automatic completion, the booking moves to "completed" status and can no longer be changed to no-show.

What if the client calls after marking?

If the client gets in touch after the no-show is marked and has a legitimate reason, you can manually create a new booking for a different time. The no-show amount stays with the studio - if you want to refund it, contact support.

Does a no-show affect the client's account?

The no-show information is recorded in the booking history. For future bookings by this client, you'll see if they've had prior no-shows. However, the platform doesn't block clients from booking after a no-show.