How to approve or decline a booking

If your studio uses "request-to-book" mode, clients submit booking requests and you decide whether to accept them. This gives you full control over who uses your room.

Approving a booking

A client submitted a request - you receive an email notification.

1. Go to Owner Panel -> Bookings and find the booking with Pending status.
2. Click Approve.
3. Confirm your decision.

What happens next:

• The client receives a notification that the booking is confirmed.
• Payment is charged to the client's card.
• The booking appears in the calendar as a green block.

Declining a booking

If you don't want to accept the booking:

1. Click Decline on the pending booking.
2. Optionally enter a reason - the client will see it.
3. Confirm.

Payment is not charged. The client receives a notification about the decline.

How much time do I have to respond?

There's no strict deadline, but try to respond within a few hours. The client is waiting for your decision and may find another studio in the meantime. Long wait times are discouraging - especially when a client needs a room "for tomorrow."

What if I accidentally approve or decline?

If you approved by mistake - you can cancel the booking from the details page. The client will receive a full refund. If you declined by mistake - unfortunately, a decline cannot be undone. Contact the client via messages and ask them to book again.

Who can approve bookings?

Approving and declining can be done by the owner and manager. Reception can see pending bookings but cannot approve or decline them. If you want your manager to be able to independently decide on bookings - make sure they have the "manager" role in team settings.