Which role should I choose for my employee?

Instead of analyzing permission tables, start with a simple question: what does this person do on a daily basis in the studio?

Scenarios - find yours

"I need someone to greet clients and handle on-site service"

Role: Reception

Reception sees bookings, does client check-in, adds notes to bookings, and replies to messages. Sees the calendar (without the ability to edit blocks) and can execute checklists. Can also create damage reports if they notice damage during their work.

Example: Ania sits at the studio desk. When a client arrives for a visit, she opens the booking, clicks "Check-in" and hands over the keys. Between sessions, she replies to client messages asking about availability.

"I have someone who manages the studio when I'm away"

Role: Manager

Manager does almost everything - manages bookings (approves, cancels, modifies), edits pricing and room listings, replies to messages and reviews, invites new team members, manages checklists and templates. Sees financial reports and analytics. The only things they can't do: manage payouts and remove team members.

Example: Kasia runs the studio when the owner is on set. She independently decides on booking approvals, changes weekend prices, and adds new backdrops to the room listing.

"I want my technician to report issues and fill in checklists"

Role: Technician

Technician sees bookings and calendar (to know when to work and when the room is free for repairs), executes checklists, and creates damage reports. Can add notes to bookings (e.g., "Lamp #3 needs servicing"). No access to client messages, pricing, or finances.

Example: Marek checks equipment before sessions, replaces bulbs, and reports a damaged tripod through a damage report. He sees when sessions are scheduled so he doesn't plan repairs at those times.

"I need someone just for cleaning"

Role: Cleaning

The narrowest role. Sees bookings and calendar (to know when the room is free for cleaning between sessions), executes cleaning checklists. Sees damage reports but cannot create them or reply to messages. If they notice damage, they should inform the manager or technician.

Example: Tomek comes in between sessions, opens the "After session" checklist, cleans the room, and checks off items. He knows from the calendar that he has 30 minutes before the next session.

Quick comparison - who can do what?

Action	Manager	Reception	Technician	Cleaning
View bookings	yes	yes	yes	yes
Approve/cancel bookings	yes	no	no	no
Check in clients	yes	yes	no	no
Message clients	yes	yes	no	no
Change pricing	yes	no	no	no
Edit room listing	yes	no	no	no
Execute checklists	yes	yes	yes	yes
Create checklist templates	yes	no	no	no
Create damage reports	yes	yes	yes	no
Invite new members	yes	no	no	no
See financial reports	yes	no	no	no
Reply to reviews	yes	no	no	no

Frequently asked questions

I want reception to confirm bookings but not cancel them - is that possible? No - permissions are tied to the role as a set. Reception can neither confirm nor cancel bookings. If reception needs to confirm bookings, change their role to manager.

Can I have two managers? Yes, you can have any number of people with each role. Both managers will have the same permissions.

My technician wants to reply to client messages - what should I do? Change their role to reception (which has messaging and damage reports) or manager. You can't add a single permission to the technician role.

Is a role change instant? Yes. After changing the role, the person immediately sees a different set of menus and options in the panel. No need to log out.

The studio owner always has full access to everything. If you run the studio yourself without employees, you don't need to add anyone. The team feature is useful when you need help with daily management.