Booking statuses - what each status means

Every booking on Booquela has a status that tells you what stage the visit is at. Here's an overview of all statuses and what they mean in practice.

Statuses step by step

Pending

The client submitted a booking and is waiting for your decision. This status applies to studios with "request-to-book" mode. You have time to review the details and approve or decline.

Confirmed

The booking is paid and approved - the visit will definitely happen. You see it in the calendar as a green block. This is the status where bookings spend the most time.

Checked in

The client arrived at the studio. Your team clicked Check-in and confirmed their arrival. From this point, the visit is officially underway.

Completed

The session took place. The system automatically changes the status after the booked hours pass, or your team can complete it manually earlier.

Cancelled

The booking was called off - by the client, by you, or automatically (e.g., non-payment). The refund depends on who cancelled and when.

No-show

The client didn't come to the visit. Status is set manually by your team. The studio keeps the full amount.

Expired

The client didn't pay within 30 minutes of submitting the booking. The system automatically expires such bookings. The hours return to the available pool.

Typical booking path

The most common sequence looks like this: client books (pending) -> you approve or payment goes through automatically (confirmed) -> client arrives (checked in) -> session ends (completed).

But there are branches: client doesn't pay (expired), someone cancels (cancelled), client doesn't show up (no-show).

Which statuses change automatically?

• Expiration - 30 minutes without payment
• Completion - after the last booked hour passes

Other changes require your action: approval, check-in, cancellation, marking no-show.