How to check in a client

The client walks through the studio door, greets reception - it's time for check-in. It's a simple step that confirms the client has arrived and the visit is starting.

How to perform check-in

1. Go to Owner Panel -> Bookings.
2. Find today's booking (pending check-ins are marked with confirmed status).
3. Click Check-in.
4. Done - the status changes to checked in and the system records the arrival time.

Why check-in matters

• You know the client arrived - in case of problems (e.g., power outage), you know who's in the building.
• Triggers checklists - if you have a check-in task list configured (e.g., hand over keys, check equipment), it appears automatically.
• Distinguishes present from absent - without check-in, it's easier to mark a no-show later.
• Data for analysis - you can see when clients actually arrive. Helps with shift planning.

Who can perform check-in

Check-in can be performed by: owner, manager, and reception. Technicians and cleaning staff don't have this option.

What if the client is late?

Being late doesn't block check-in - you can check in a client at any point during the booking. The system will record the actual check-in time.

What if I forget to do check-in?

Missing check-in doesn't block session completion - the system will automatically complete the booking after the booked hours pass, regardless of whether check-in happened. However, missing check-in means you lose data about the client's actual arrival.

What if the client doesn't show up?

If 15-30 minutes have passed since the scheduled session start and the client hasn't appeared - try to contact them (phone or message through Booquela). If there's no response, mark the booking as a no-show. More about this in the no-shows article.

Note: once a no-show is marked, it cannot be undone. If the client calls with an explanation after marking, you can manually create a new booking for a different time. The no-show amount stays with the studio.