How to issue a refund - full or partial

If you need to return money to a client for a booking, you can do it directly from the Booquela panel - either a full refund for the entire amount or a partial one.

When this is useful

Kasia runs a recording studio. A client booked 3 hours, but the lighting stopped working after the first hour. Kasia decides on a partial refund for the 2 hours when the client could not work normally.

Full refund

1. Go to Owner Panel > Bookings.
2. Find the booking and click Details.
3. Click Issue Refund and select Full Refund.
4. Enter the refund reason (the client will see it in the email notification).
5. Confirm the operation.

Partial refund

Steps 1-2 as above, then:

1. Click Issue Refund and select Partial Refund.
2. Enter the amount to refund (e.g., 150 PLN out of 300 PLN).
3. Enter the refund reason.
4. Confirm the operation.

You can issue multiple partial refunds for the same booking, but the total cannot exceed the original payment.

How long the client waits for a refund

This depends on the payment method:

• Credit/debit card - 5-10 business days
• BLIK - 1-3 business days
• Przelewy24 - 3-5 business days

What happens with the commission

With a refund, Booquela's commission is automatically adjusted:

• Full refund - the entire commission (net and VAT) is returned
• Partial refund - the commission is reduced proportionally

If a commission invoice exists for the original payment, a correction invoice is also generated.

What if...

• I want to reverse the refund? Unfortunately, a refund cannot be reversed once confirmed. Make sure the amount is correct before confirming.
• A long time has passed since the booking? Refunds are possible up to 90 days from the payment date.
• The client does not see the money? Ask them to contact their bank - processing time depends on their bank.